Zero Dark
Support
Answers to the questions people ask most. If yours isn't here, email us and we'll get back to you.
Alarms
My alarm didn't ring
Open Zero Dark, go to Settings and check that Alarm access says Allowed. If it says Off, tap Open iPhone Settings and allow alarms for Zero Dark, then switch your alarm off and on again so it's re-armed.
Alarm volume follows your ringer and alerts volume, set in the Settings app under Sounds & Haptics.
Will it ring in Silent mode or with a Focus on?
Yes. Zero Dark uses Apple's alarm system, the same one the Clock app uses, so alarms ring through Silent mode and Focus.
How do I switch the alarm off?
Tap I'm up on the Lock Screen and Zero Dark opens your wake mission. The morning only counts once the mission is done.
If you stop the alarm and walk away from the mission, it rings again three minutes later, up to five times. That's the mission lock. You can turn it off for any alarm in its settings.
What does snoozing cost?
Each snooze costs 5 rank points and the coach will mention it. You can switch snooze off for any alarm, and it shows as Snooze −5 on the Lock Screen so you know the price before you press it.
What's the wake-up check?
A Pro option that rings once more a few minutes after you've finished your mission, to catch you drifting back to sleep. Tap I'm up and it's done.
Missions
Which missions are there?
Solving sums, typing your goal word for word, shaking your phone, walking a number of steps, and scanning a code you've registered, such as a barcode in your kitchen. Math, Type and Shake are free. Steps and Scan come with Pro. You can practise any mission from Settings; practice never counts.
The Scan mission won't scan
Scan needs camera access: allow it for Zero Dark in the Settings app under Privacy & Security, then Camera. Make sure you're scanning the same code you registered when you set the alarm.
If the camera isn't available, Zero Dark switches to typing your goal instead, so there's always a way to finish, and never a free pass.
The Steps mission isn't counting
Steps needs Motion & Fitness access, in the Settings app under Privacy & Security. Without it, the mission switches to typing your goal.
Rank, records and commendations
How does rank work?
Rank is worked out every day from your last 14 days. A clean wake earns 15 points, an order done earns 10. A snooze costs 5, a rescheduled order 3, a missed order 8 and a missed alarm 20. Points older than 14 days drop off, so rank has to be kept, not just earned.
The ranks run from Recruit to Private (40 points), Corporal (80), Sergeant (120), Lieutenant (160), Captain (200) and Commander (250).
What counts as a missed alarm?
An alarm that rang with no wake mission finished within three hours. It costs 20 points and ends your streak, and if you have a partner, Zero Dark offers to draft the message telling them.
How are commendations and records earned?
Only from mornings you actually had. Streaks, clean weeks, early starts and orders all count. Each mission is also timed from when you open it to when you finish, and your best time for each mission is the one to beat. Practice never counts.
Your partner
Does my partner need the app?
No. Zero Dark drafts the message and you send it from Messages, or any app you choose. Nothing is ever sent automatically.
Zero Dark Pro
What's in Pro, and what does it cost?
Pro adds the Scan and Steps missions, the Savage and Unhinged coaches, the wake-up check, every alarm sound and unlimited alarms, for £2.99 a month. Alarms, the Math, Shake and Type missions, rank, commendations, the map and your partner stay free.
How do I cancel or restore Pro?
Cancel in the Settings app: tap your name, then Subscriptions, then Zero Dark. Cancel at least 24 hours before it renews.
On a new iPhone, open Zero Dark, go to Settings and tap Restore purchases. Refunds are handled by Apple at reportaproblem.apple.com.
Your data
Moving to a new iPhone
Zero Dark keeps everything on your iPhone. Restore your new iPhone from an iCloud or computer backup and your alarms, rank and history come with it. There's no account and no syncing between devices.
Deleting everything
In Zero Dark, go to Settings and tap Erase all data. It removes your alarms, goals, orders, rank and history from your iPhone and doesn't affect your subscription. Read the privacy policy for the details.
Still stuck?
Tell us what happened, which iPhone you have and which version of iOS it's on.